It’s important to know that vendors have multiple revisions of any particular model number so if you need a part, we need to know the make and model number of the product along with the approximate date of purchase and serial number. We get all of the information we need to send you the correct part off the serial number so please be sure to include this.
To Locate Your Serial Numbers:
Treadmills: look on the front of the machine or under the hood
Ellipticals: look on the back of the machine
Strength Equipment: look on the weight stack or on the main beam
TIP: If you know what part you need, go to the vendor’s website or your owners manual for a schematic drawing and determine the exact part number. If you are able to locate that successfully, simply let us know what you need and we’ll order it for you. If you don’t know what part you need, simply fill out this form, include all of the information just stated and we will order that part to you.
If you are the owner of a certain product, there may be upgrades that you are entitled to from the manufacturer at no charge. Once we receive your parts request form, we’ll figure that out for you and let you know if you’re eligible for a free upgrade.